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[Cj562]

I’ve just bought a 24” Polaroid Roku tv and having connected to Wi-Fi it will not go past searching for updates, tried turning it off then back in, tried connecting through my phone but it won’t as I have a poor signal. Very frustrating having a new tv and it not working, any help would be appreciated. 

[RokuTakashi · Accepted solution]

Hi, @Cj562

Thanks for reaching out, and welcome to the Roku Community.

We understand the issue you're having with your Roku TV not going past the searching for updates phase, and we're here to help. Let's perform some troubleshooting steps to make sure that you'll have a complete activation on your Roku TV. Follow the steps provided below:

1. Restart your modem/router to enable a seamless connection. You'll want to make sure that the Roku TV is getting a good signal strength.
2. Unplug your Roku TV from the power source for a minute and plug it in again.
3. Try a mobile hotspot to proceed with searching for the updates phase.

We hope you find this informaiton useful, and let us know how it goes.

Best wishes,
Kash