Discussions

[RokuCarly]

Hi, @RachelRichhhie @Betsyrosier!

We appreciate you letting us know about this. Rest assured that the team is currently in the process of investigation to determine the cause and provide you with the most accurate resolution possible. 

If you are experiencing the same issue of consistently rebooting your Roku TVs to be able to connect to your network connection effectively, we'd like to include your Roku TVs in the process of investigation.

With this being said, kindly provide us with the information as requested by @RokuJharra-Q above.

We'll be looking forward to your update!

Best regards,
Carly

[Semag]

@RokuCarly / @RokuJharra-Q -

I have also noticed internal bandwidth issues and stability when using my private listening. Started very much in line with this software update, so it seems to me the WiFi on these TVs is suffering from the update, probably related to a chipset firmware update. I’m biding my time and hoping the future software update kills both birds with one stone. 

[RokuCarly]

Thank you for the added information, @Semag.

Rest assured that I will include this in our report. 

Regards,
Carly