Discussions

[Sk2948473]

My Netflix app suddenly stopped working on our roku about a week ago. It gets stuck on the initial Netflix logo and nothing ever appears: App is up to date, we can stream via chromecast though it’s not at all convenient: any ideas on how to get it to work?

[RokuJechealR · Accepted solution]

Hi @Sk2948473,

Welcome to the Roku Community!

Thanks for letting us know about a playback issue on the Netflix channel, and we'd be glad to check more to see how we can assist. We recommend starting here to troubleshoot channel issues.

Follow these steps:

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
3. After your Roku device restarts, visit the Roku channel store and add the channel again.

See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue.

If the issue remains unresolved, please be advised that many channels on Roku are maintained by the channel developers themselves. We suggest reaching out to Netflix's customer support team to report the issue and get help. You can contact them here.

All the best,

Chel

[Sjwidbdjs]

Have had this issue for years. Tried all the online solutions... cleared cache, uninstalled/ reinstalled... I just fixed it. It's not the Roku - it's the Netflix app.

Open the Netflix app on your Roku, go into a user profile, navigate to the menu, select "Get Help" from the bottom right of the screen. From that menu select "Reload Netflix"