Discussions

[mnh3655]

NetFlix stops, only on Roku, also Youtube stops as well. It does not do this on my smart tv's. Prime, hulu and other apps do not. Older ROKU device does not do this either.

[RokuJanadeeK]

Hi @mnh3655,

Thanks for letting us know. We are glad to assist.

When accessing these channels, are you experiencing a kickback to your home screen? How about an error message? Could you try the following steps to resolve the issue?

• Remove the channel. Restart the device > Add channel
• Restart router
• Connect your device to a mobile hotspot just to check for differences in the streaming experience.

Additionally, you can reach out to the channel provider just to inquire if there's an ongoing issue with the abovementioned channels.

Please let us know what you find out.

Regards,
Janadee

[Webou812]

Roku needs to fix the Netflix issue already!!! It started when we all had the last update! All your customers are complaining, and all we ever get is the run around!

Fix it!!!

[mnh3655]

Do you have an update? So sorry but if this isn't resolved I will need to go get an alternative. Thank you