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dernu
Newbie

Need advice on roku TV Home Screen

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I have a TCL 4K Roku TV. Don't know the exact model but was purchased in 2020. Issue I'm running into started about a week or two ago. When I navigate the tiles to select the app I want to use, the selector will jump back to the top left most tile as soon as I press "OK" on the remote.

For example I turn on my TV, it defaults to the home screen with all the app tiles, and I can navigate to say the far right tile on the second row and when I press "OK" the selection will jump back to that top left most tile. So it's not me accidentally hitting one of the arrows or something and accidentally selecting an app tiles next to be one I want. It's jumping multiple rows and tiles away from my selection. Always back to that top left most tile.

I can even sit there and wait a few extra seconds before navigating and selecting the app tile I want and this issue will still happen. It doesn't happen 100% of the time but often enough to be super annoying. I've already reset the TV, didn't help.

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renojim
Community Streaming Expert

Re: Need advice on roku TV Home Screen

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It sounds like your remote is malfunctioning.  You can try using the mobile app, getting a Roku voice remote (that has to be paired before it will work), a replacement remote from TCL, or a universal remote that supports Roku TVs.  You can also try taking the remote apart and cleaning the contacts, but it's a pain to get these remotes apart and it may not help.

Roku Mobile App - Free for iOS® or Android™ | Roku

https://www.roku.com/products/accessories

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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renojim
Community Streaming Expert

Re: Need advice on roku TV Home Screen

Jump to solution

It sounds like your remote is malfunctioning.  You can try using the mobile app, getting a Roku voice remote (that has to be paired before it will work), a replacement remote from TCL, or a universal remote that supports Roku TVs.  You can also try taking the remote apart and cleaning the contacts, but it's a pain to get these remotes apart and it may not help.

Roku Mobile App - Free for iOS® or Android™ | Roku

https://www.roku.com/products/accessories

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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