Discussions

[chiner]

I bought this TCL tV about two years ago. When I turn it on and it’s on the ROKU menu the screen becomes distorted. Everything gets bigger than smaller, shifts to the left and to the right. I’ve tried to factory reset, turn it off and turn it on, nothing is changing. The only two apps the TV absolutely will not work on are Netflix and YouTube. YouTube will play for 2-3 minutes then shut off to the main menu. Netflix won’t even open. Can someone give me some advice? I do have a video of the issue. Thanks.

[RokuDanny-R]

@chiner

Thanks for the post.

We would be more than happy to look further into the issue, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 
• video or screenshot of what is happening on screen

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny