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Hi, I’ve got a black screen problem with my TCL Roku TV. I tried all the techniques such as:
- Pressing the button on the remote to reset the TV
- Pressing for 30 seconds with a paper clip to factory reset
- Unplugging the TV for 30 seconds, etc.
Well, nothing worked, and now I'm trying to update the software with a USB, but the website doesn't recognize my TV's serial number and specs. Does anyone know how to fix this?
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If you can see a picture, most likely your backlight has failed. It's common for these inexpensive TVs. I hope it's still under warranty.
Where to get support for your Roku TV™ | Official Roku Support
You can find plenty of information if you do an Internet search for "backlight failure".
Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Re: My tcl roku tv went Black
Can you see any picture at all if you shine a bright light on it? If so, it's a hardware issue and no amount of updating it is likely to fix it.
Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Re: My tcl roku tv went Black
Yes I can see!
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If you can see a picture, most likely your backlight has failed. It's common for these inexpensive TVs. I hope it's still under warranty.
Where to get support for your Roku TV™ | Official Roku Support
You can find plenty of information if you do an Internet search for "backlight failure".
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
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Re: My tcl roku tv went Black
Thank you for your help and your time!