Discussions

[jennym873]

My screen is black an i can still hear when i turn it on and click the remote. it’s been like this for 3 days i even left it unplugged for a day and nothing. 

[RokuJechealR · Accepted solution]

Hi @jennym873,

Welcome to the Roku Community!

We regret to hear about the issues you have been experiencing with your TV. We're here to find you the best resolution possible.

May we first know when you first started seeing this issue? Did it happen after the new software update? Also, kindly try to turn on your TV again, and when you hear the sound on the Home screen, use a flashlight and directly point it at your TV screen to see if you can still see anything. If not, or if it has a faint picture, it may be possible to have a hardware issue.

You can refer to this link to directly contact Support for your Roku TV.

Let us know how it goes, and we'll go from there. We'll be anticipating your response!

All the best,

Chel

[PauloMaciel79]

Same problem with mine. I have to make a master reset, like, weekly, but now even this procedure do not work anymore. It seems like the TV functions when she wants to function. One day is working, another day isn´t. 

[RokuTakashi]

Hi, @PauloMaciel79

It's our pleasure to welcome you here in the Roku Community.

We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. We'd be more than glad to assist. Could you please provide us with the following details for us to better understand the issue you're experiencing?

• Are you hearing any audio/sounds when the Roku TV is powered on while the screen is black?
• What brand is your Roku TV?
• When did you first encounter the issue?
• How are you powering the TV? Is it through a power strip or directly through a wall outlet?

We hope to hear back from you with the requested details, and we'll continue to assist you moving forward.

Best wishes,
Kash

[PauloMaciel79]

Kash, when I turn on the TV the red light blinks some times and the screen seems to be lighted, but without image. I can hear the sound of what’s on TV, but can’t see anything and when I turn off, I hear the sound of the turning off TV.

My TV is a 43S5195/78G

The problem started about a year ago and, like I wrote above, there are days that the TV works fine and days that she don’t like to work.

The power is directly through a wall.

What makes me sad is that the master reset isn’t working anymore, since last week.

I don’t have any doubt that the problem is with the software, I guess the RokuOS, and honestly if there is a way to uninstall de OS and make the TV function like a regular TV would be excellent.

Thanks for the attention.

[RokuTakashi]

Thanks for acknowledging our response, and we appreciate you for keeping us posted, @PauloMaciel79 

Could you please try to point a flashlight on your Roku TV screen while it's powered on to see if you're able to see the display? This would determine if it's a software of hardware issue.

Keep us posted.

Best wishes,
Kash