I’ve tried to factory reset my tv, update it and looked at all the settings no matter what I did nothing fixed it is there anything I can do to fix this issue?
TCL 32S325 stutters when game mode is on, bad input delay when it is off. I've tried using other devices, cables, and ports and still have the issue. Also tried factory resetting. Roku and TCL customer support didn't help
Tried other hdmi cable but none could fix the problem. Tried factory resetting the tv but didn't work.
Thanks for the post.
We would be more than happy to look further into this issue for you, but we will need more detailed information. Can you please provide us the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
The model name of my roku tv is 32s325. Serial number is YK0013535922 amd the os is 11.5.0 build is 4312-48
Thanks for the follow up regarding the issue you are experiencing with stuttering when on Game Mode.
Can you please provide us the following information so we can investigate the issue further:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate the issue further. We look forward to hearing back from you.