Discussions

[Lilchrismedia]

My roku TV keeps popping up switching to roku when i disconnect a device like my phone. And every once and a while the tv say it is disconnected from the internet and will freeze to the point I have to unplug it to force restart the device

[RokuTakashi]

Hi @Lilchrismedia,

A warm welcome to the Roku Community!

Thanks for letting us know about this behavior. We would be more than happy to look into this, and we'll need details for us to have a further understanding of what you're experiencing. What channel/feature are you trying to access when this issue occurs? Also, what are the steps to reproduce the issue?

Once we have this information, we'll be able to assist you better.

All the best,
Kash

[Lilchrismedia]

It happens when for example i connect my youtube app on my phone to my tv and then press my remote

[Lilchrismedia]

Here is a video example https://youtu.be/BSyH8xn1GM8 

[RokuERey]

Thanks for the additional details about this, @Lilchrismedia.

Could you tell us if you're trying to cast content from your phone to your Roku TV?

If so, you may refer to this link: How to cast apps like YouTube or Netflix from your phone to a TV.

Let us know if this works for you.

Thanks,

Rey

[Lilchrismedia]

Yes. And before you ask only this TV does it. I have multiple smart TV's in my house

[RokuERey]

Thanks for your response!

Could you tell us what Roku TV this is? Is this a Roku-branded TV? Or Roku-partnered TV (ONN, TCL, and Hisense)? Have you also tried the suggested options above to see if they work for you?

Let us know more about this, and we'll work further. Thanks!

Best regards,

Rey