Discussions

[Castawaybb1]

Hello I have Roku plus series 55in Qled TV model number 55R6A5R. Hooked up to the eArc input in my Roku streambar pro model 9101X and connect to that I have 2 rear Roku Wireless Speakers model number 9020X. 

Ive had this set up for some time know and have never had an issue with it. But 2 weeks ago I got a HDMI sync box for back lighting and a PS5. Now I hear crack and poping from my rear speakers when game and stream from the ps5. I've done all the troubleshooting there is and still the same. Please help 

[RokuERey]

Hi @Castawaybb1,

Welcome, and thanks for reaching out to us here in the Roku community!

We appreciate you flagging us about this behavior, and we're sorry for the late response.

If you see this happening again, please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We'll keep an eye on this.

Thanks,

Rey

[Scottschmitt]

My two rear speakers have been doing this for about 2 months now. Crackling and popping. They are just set up in a normal configuration with a 65-in Roku TV. I've tried resetting them, unplugging them, repairing them and it still continues

[Ulijimroth]

Same exact thing happening to me

[RokuTakashi]

Hi, @Ulijimroth

It's our pleasure to welcome you here in the Roku Community.

We acknowledge that you're having the same issue regarding the Roku Wireless Speakers making distorted audio output, and we'd be more than glad to assist you. Could you please provide the following details as requested by @RokuERey? This information will be forwarded to the appropriate Roku team for further investigation.

We hope to hear back from you.

Best wishes,
Kash

[Castawaybb1]

Here is a full layout of my system starting with my TV then soundbar and then rear speakers.

TV ROKU PLUS SERIES 55IN 

Model 55 R6 A5 R

Serial# X013006E4D00

Device ID SONX735E4D00

Software version 12.5.5 build 4174-ET

SOUNDBAR/STREAMBAR PRO

Model# 9101X

Serial# YL0080314217

Software version 12.5.5.4174

Device ID R65088314217

REAR LEFT SPEAKER

Model 9020X

Serial number YEO0HK602742

Software version 12.5.5.4174

Device ID 0261AH602742

REAR RIGHT SPEAKER

Model 9020X

Serial number YEO0FA908843

Software version 12.5.5.4174

Device ID 0261AF908843

TRACKER ID

Issue report tracker

Model: G851X - Roku TV

Serial number: X013006E4D00 (SONX735E4D00)

Software version: 12.5.5 build 4174-ET

GC version: 10.8.19

Timestamp: 2024-02-16T00:29:53 Z 

Please use issue ID 00-066-269 to report the current issue.

[RokuERey]

Hey @Castawaybb1,

Thanks for getting back to us and for sharing with us additional information.

I will forward this to the relevant Roku team for additional inquiry. As soon as we hear back from them, we will update this page.

Best regards,

Rey