Discussions

[Jake1501]

My Tv reset itself and now when I log in and try to reinstall and update the apps it just stays on 2%

[RokuCarly]

A warm welcome here in the Roku Community, @Jake1501.

Thank you for reaching out regarding this matter. We're here to find you the best resolution possible.

As we check, you have multiple devices linked to your account. Could you please specify which device you are having this issue with? 

In this instance, it might be possible that your network connection is unstable thus the delay. Please ensure your Wi-Fi connection is stable and performing well. Sometimes, even with a fast internet network connection, fluctuations in speed or signal strength can cause delays.

Here's our Support article to help you check your network connection.

We'll be anticipating your response!

Best regards,
Carly

[Jake1501]

It’s my living room tv and I also have tried switch internet connections and that doesn’t help 

[RokuTakashi]

Hi, @Jake1501

Thanks for keeping us posted.

We recommend performing a system restart to resolve the issue. Kindly be advised that factory resetting your Roku device removes all channels and needs to be re-activated. For more information on how to factory reset your Roku device, kindly refer to How do I factory reset my Roku® streaming device?

Please keep us posted on how it works.

All the best,
Kash

[Jake1501]

I’ve done that multiple times and it has went into recovery mode and once i do all the steps and have to sign in and install apps it just stays on updating 2of50 channels 

[RokuTakashi]

Thanks for keeping us posted, @Jake1501 

Have you tried connecting to an alternative network such as other Wi-Fi, connecting directly to ethernet, or a mobile hotspot to see if you're able to download past 2 of the 50 channels?

Also, you can try to not download any apps/channels setting up your Roku TV, then add the channels later when you're done.

Please keep us posted,
All the best,
Kash