Discussions

[Ilikebread]

• I was lucky enough to return mine. Gave me headaches too. Never again

[TK82]

This is absolutely f*#king ridiculous! They clearly have no desire or concern with fixing this problem. I'm pretty sure they're not even acknowledging it as a problem anymore. It's just how it works now. Never mind the fact that people like myself and others have migraine conditions that this really screws with. I can't even look at the TV when it's doing that without getting a headache. What's worse is I have 4 TVs with Roku built in, they all do it and they're all past the return window. And what's even worse than that is that I've enjoyed Roku so much that I purchased all Roku smart lighting and Roku indoor and outdoor cameras, mostly because I like to have everything by one brand so that it seamlessly integrates into one app. Plus the cameras work really well with the Roku built-in app on the TV. All of this stuff is past the return window as well. And on a side note, the indoor Roku camera keeps recording what's going on in my house even though I've turned off the record function many times. It just turns itself back on whenever it feels like it. Complete invasion of privacy. So I have it connected to a manual switch that cuts the power since Roku is peeping Tom's also. Could not be more dissatisfied with what this company has turned into and how poorly they have handled this whole motion smoothing debacle. Obviously I was a great customer, but that will not be the case anymore. Once I replace all this **bleep** they won't get another dime out of me and I hope to God that their market shares are tanking right now. 

FYI there is a workaround so that you can actually watch TV and use your TV if you're stuck with it. The input ports for whatever reason are not affected by the motion smoothing. So get a smart dongle Roku (Roku dongles aren't effected), Amazon, Google, Apple, whatever or Playstation, Xbox, something that streams basically and plug it into an input and you can watch TV without the motion smoothing that way. Yes it's a complete pain in the ass and completely negates the purpose of buying a Roku television and makes spending the additional money for a smart TV as opposed to just a regular TV pointless but it's better than throwing out an expensive TV to go buy another expensive TV prematurely.

[pconwell]

Hello Roku Team -

This issue is not resolved as the motion blur, motion smoothing, action smoothing, jitter reduction, whatever-you-call-it is still enabled and there is no menu option to disable it.

Should I return my TV and get a different brand? Or will this error be fixed?

[bratface]

pconwell,

Yes, dump it & buy anything without the Roku OS!!!

[pconwell]

I ordered a TCL Google TV. I'll be sending back this useless Roku as soon as the replacement arrives.

I'm pretty sad to be moving away from Roku. I've been using Roku for many years with zero problems - but one idiotic design decision and it comes to an end.

[Barbervig]

I can no longer watch movies on my onn roku 65 4k TV. Judder reduction makes everything look like it's shot on video, not film. Is there a way to change this in settings? 

[pconwell]

The only fix currently is to buy a different TV.

[RokuJechealR · Accepted solution]

Hi @Barbervig,

Welcome, and we appreciate your post to the Roku Community!

If judder reduction on your Roku TV makes everything look like it's shot on video, it might be due to motion smoothing, which can remove the normal film cadence and create a "soap opera effect." But to clarify 

On Roku TV models that support action smoothing, the feature is available in the advanced picture settings submenu of the options menu.

1. Press the Star button on your Roku TV remote during playback to open the Options menu.
2. Scroll and select Advanced Picture Settings.
3. Modify the Action Smoothing selection using the left and right buttons on the directional pad on your Roku TV remote. The directional pad is plus-shaped and is in the center of the remote.

Please note that your Roku TV does not support the feature if action smoothing is not listed in the advanced picture settings submenu, and the option's name may vary by model. You can check with the manufacturer of your Roku TV for more information.

For more detailed information, visit these Support articles:

• How Roku reduces judder on TVs
• How to use action smoothing

We hope this helps. Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[pconwell]

@RokuJechealR 

From the number of comments here, it is clear that the features causing issues cannot be turned off. Whatever is causing the problem (action smoothing, anti-judder, whatever), it manifested after OS update 13 - so please relay to the Roku engineers that they need to revert whatever changes they made in the update.

I returned my TV and bought a TCL Google TV which does not have this issue.

[bratface]

NOT A SOLUTION FOR YOUR CUSTOMERS & JUST BECAUSE YOU KEEP SAYING THE SAME THING DOESN'T MAKE IT TRUE!!