This is an unsatisfactory response. First, what we’re noticing, whether it’s caused by a faulty judder reduction setting or not, looks exactly like the soap opera effect caused by motion smoothing—so the distinction is merely semantics. Additionally, according to the judder explanation provided in the link, Roku plays films in their original 24Hz frame rate, or multiple thereof, so there’s no reason we should require, let alone notice, any judder reduction/smoothing when watching movies; and yet there it is, no matter what’s playing. The explanation, in essence, answers nothing. If this issue is in fact caused by judder reduction, I’d vastly prefer judder. (Was anyone prior to this change complaining about said judder, or is this the result of someone trying to fix a non-issue?)
Lastly, asking people to kindly confirm if we see an option to disable judder reduction, without informing us where to find such an option, is ludicrous. And frustrating. The ability to turn it off is exactly what we’re asking for, that would solve the problem. As far as I can tell no such option exists, hence this thread populated by very disappointed customers.
