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[gigiblanchard]

I saw a previous user had the same problem and you solved with a software update on your side.  Can I get that, too?

Have restarted router and t.v. and signal strength is excellent.

Second day with problem and getting frustrated.  Hope you can help - thanks in advance!

[RokuCarly]

A warm welcome here in the Roku Community, @gigiblanchard!

Thank you for reaching out. I'd be happy to look closely into your concern and provide you with an accurate resolution. 

Can you please confirm if this is happening on a specific channel? Or are you trying to update your running software version? Kindly specify the issue you are referring to so I can assess your concern better.

I'll be looking forward to your response.

Thanks,
Carly