Discussions

[DocBob]

My Roku TV recently auto updated the background main menu image.  Simultaneously the TV schedule started to glitch on the times it displayed. It’s displaying showtimes at times other than the current time. Is there a reset for that?

[RokuJanadeeK · Accepted solution]

Hi @DocBob,

Greetings from the Roku community!
Thank you for letting us know about the issue you're running into. We're glad to help.

Kindly try to reboot your device by going to Settings > System > Power > System Restart. Alternatively, try unplugging your TV from the power source and plugging it back in for approximately 60 seconds. Furthermore, kindly refer to this support article for more information on setting the default time zone: How to Change the Time Zone.

If the issue persists, please let us know, and we'd be more than willing to continue assisting.

Regards,
Janadee

[DocBob]

Thank you, that took care of it. 

[RokuJanadeeK]

Hi @DocBob,

Thanks for keeping us posted!

We're elated to know your issue was resolved. As we aim to provide an accurate resolution as possible, we appreciate your patience and cooperation in dealing with this concern.

For more issues or inquiries you'd like us to address, please do not hesitate to contact us. We're eager to assist.

All the best,
Janadee

[DocBob]

unfortunately, it’s back to the same problem again today. I don’t know what changed after the new background image was downloaded. Is there any way to go back?

[RokuERey]

Hi @DocBob,

Thanks for keeping us posted!

Let's check to see whether this solution works. If the problem persists, try performing a system restart by unplugging your device, letting it sit idle for ten to fifteen minutes, and then plugging it back in. This will allow you to determine whether or not the problem has been resolved.

Please let us know how it goes!

Regards,

Rey

[makaiguy]

@DocBob-

That "background image" is called wallpaper.

The wallpaper settings are found in Settings / Theme (may take a few seconds to load).

The Wallpapers item will let you select from the ones available for your Roku TV.

Seasonal wallpapers and Sponsored wallpapers will determine whether you'll let Roku occasionally change your wallpaper from what you've selected.

Above menu items are for Roku devices.  I think they're the same for Roku TVs but I'm not where I can check this right now.