Discussions

[Angelfire23]

We turned on the tv one day to discover white vertical lines across the entire screen. We unplugged the tv for half an hour- and it didn't fix it. My husband took off the back panel and cleaned any dust out and made sure all connections were secure. We even reset the tv to default settings and started all over again, nothing is fixing the issue and it's been like this for weeks and it's not fixing itself on its own. What happened? Do we need a new tv? It isn't that old. 

[RokuJechealR · Accepted solution]

Hi @Angelfire23,

Welcome, and thanks for posting to the Roku Community!

We understand that you are getting white vertical lines on your Roku TV, and we appreciate the steps you took to resolve the issue.

Your issue may be related to hardware. Have you tried contacting Roku TV support yet to inquire further? We suggest starting there to see what options or suggestions they can provide.

Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

For the Roku TV manufacturer's list of contact information, visit our Community post about Contacting Support for your Roku TV.

Please let us know what you find out and if there is any further assistance we can provide.

All the best,
Chel