Discussions

[ezhilan007]

Internet gets disconnected every time I turn on TV. 

I have obviously done the basic steps of restarting TV, restarting Router, trying hotspot etc.

The issue is it says 'not connected' on the home page. When I go to setup connection page, the WIFI is not even being detected, it keeps searching. So I looked at multiple things online, and found one solution which is follow two steps as narrated in this video: https://www.youtube.com/watch?v=BuqyocJU5uM

It does work after the 2nd step which is restarting the TV using a remote button combinations. But the problem is as soon as I turn off TV and after a few hours I turn back on it is the same thing all over again, I have to follow these steps and it works. So basically I have been doing it once in the day and don't turn off till the end of day everyday. This has been such painful process. I have attached a pic with system info from the TV

The 2 steps are button combinations on the remote as follows

1. home button 5 times, fwd, play, back, play and fwd. It opens up settings page where I enable network pings (its usually enabled, i disable & re-enable it)

2. Restart - home buttone 5 times, up arrow, back twice and fwd twice.

Please provide a proper permanently solution, I really am not inclined to buy another Roku TV with this experience. I have a Google TV at home, no issues and also reaching someone on chat or call is much easier. Roku doesn't have any one that I can reach out to solve. This blog back and forth messaging is so slow and such a mere waste of time.

[RokuJechealR]

Hi @ezhilan007,

Welcome, and thanks for posting to the Roku Community!

We appreciate you letting us know about the connectivity issue with your Hisense Roku TV and the steps you took to resolve it. We apologize for the inconvenience this has caused.

Please be advised that we are aware of the issue and that the appropriate Roku team is currently working on it. We also acknowledge the device information you have provided and will update the relevant team with this for additional details for the investigation.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

We hope for your patience and understanding as we work on the issue. This thread will update you with further developments about our investigation.

All the best,
Chel

[ezhilan007]

Chel,

Thanks for the response. What is the expected time to fix this?

I did try factory reset already. still the same issue.

[RokuJechealR]

Thanks for the response, @ezhilan007.

We are doing our best to get back to you soon. We do not have any details to share at the moment, but once more information is available, rest assured that we'll post an update to this Community thread.

We appreciate your patience and understanding while we investigate this issue.

All the best,
Chel