We're grateful to have you here at the Roku Community, @MarcellaPalmer!
Thanks for reaching out regarding your concern. Rest assured that we will assist you as best as possible and find you the best resolution possible.
May we first know what cord you are referring to? Is it the power source cord? Are there any external devices plugged into your TV that have a troubled cord? Also, if you can provide us with a photo of the cord you are referring to, it would be a big help for us.
We'll be looking forward to your response.
Thanks,
Carly
Carly Y.
Roku Community Moderator
