Discussions

[Mwallace1]

Hello, the search option is missing from my Home Screen and the Roku store screen, looking through the channel list I can’t find a way to add anything like Amazon prime or HBO max as it seems like only a few channels are listed to add- Basically, I can not use my TV at all since I do not have a Netflix account and have no way of installing the apps I do use as I can not search them. I’m looking at similar issues posted, I checked and yes, my account is connected. I do not see any way to add a zip code through system settings. Please help.

[RokuTakashi]

Hi, @Mwallace1 

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the missing "Search" option on your Roku TV, and we're here to help. 

Just verify, where are you currently located?

We believe that for some users, performing a restart helps. You can do this by going through Settings > System > Power (skip if the option is unavailable) > Restart. 

Additionally, you can unplug your Roku TV from the power source for 1 minute and plug it in once more.

We hope this works.

Best wishes,
Kash

[Chaf81]

I’m having the same problem restart did not work. I’m in Georgia 

[C12]

I have done everything possible and still can’t find search option on my Roku tv

[RokuJanadeeK]

Hi @C12 and @Chaf81,

Thanks for bringing this to our attention.

We understand that you're having issues with the missing search icon on your Roku device. We'd be glad to assist.

When did the issue start? What troubleshooting steps have you taken so far? If a simple system restart does not fix the issue, we recommend resetting your TV. For instructions, refer to this support article on how to system restart or factory reset your Roku streaming device.

Please keep us informed if this fixes the issue.

All the best,
Janadee

[Cjmurphy]

Same issue - search option not showing. Did power off and did d factory reset. Didn’t work. Help. 

[RokuJanadeeK]

Hi @Cjmurphy,

Thank you for informing us about this. We understand that you're having issues with your Roku TV with a missing search option. To further assess the issue you're having, could you provide us with precise details?

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
2. When did the issue start?
3. Could you send us a photo of the said issue?

With more details, we'll be able to provide you with an accurate resolution.

Sincerely,
Janadee

[Arisleidy]

Hola , estoy presentando el mismo problema eh hecho todo lo humanamente posible y no doy con la solución hasta intenté agregar directamente las plataformas por la web de Roku TV y no me da la opción. Ayuda !!!!

[Younes]

Je suis a canada et j ai activer mon compte a canada 

J ai eteindre la tv et reinitialiser la tv

Toujours le même probléme svp votre aide .

[marcin_123]

bumped up, the same issue occurs on my device model: 3820EU2 Streaming stick - 4k