I’ve had my Roku TV for one year and three months. The backlight no longer works. Given the numerous posts I’ve read, this is a common problem. What is worse, backlight replacements are not available for purchase. I called Roku support, was put on hold for twenty minutes, then was disconnected. I called again a day later. The two people with whom I spoke kept me on hold for far too long and said the same thing: nothing but bloviating rubbish. In addition, they were rude, evasive, and had the audacity to admonish me for speaking with an acquaintance of mine who has been in tech/electronic support for over a decade. Had I not spoken with him, I would still be in the dark as to the problem with my Roku TV. Perhaps that’s what drew the Roku techs’ ire: consumer awareness. I am disabled and confined to my home. Having a TV is extremely important to me. It helps me in passing the long hours of a day and getting my mind off my chronic pain. I saved up a long time to buy what I thought would be a dependable TV. Instead, I was sold shoddy goods. I wondered why this was, and so did some research. Long story short, it goes back to the COVID pandemic. Two administrations ago, in an attempt to freeze out China, other smaller countries were utilized to make different products; among them, TVs. The work done was below subpar, with products like TVs lasting maybe a year if one is lucky. Trying to find replacement parts is grueling, as the Roku techs told me that Roku doesn’t provide them for consumers. Since the pandemic, such items produced are garbage. I received the following advice to remedy such a problem: When it comes to electronic products, buy cheaper and pay for a store’s warranty. If not, essentially you will paying for junk with a lifespan of maybe a year. I wish I’d known this before buying a Roku TV. And yes: it is a Roku. No other brand name is printed on TV. This is for the person who posted that Roku TVs do not exist. They do. I have one—a piece of junk. Be warned, consumers.
