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Austinjc90
Newbie

I can still hear the sound but no picture on my Roku TV

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Yes the same exact thing keeps happening to me and it’s so weird. Everything is fine then around midnight when I click on an app the screen just goes black. I can still hear the sound but no picture. Turn the tv on and off it comes back on. Click on something and it goes dark again. Doesn’t start working again until the next morning 

1 Solution

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RokuCarly
Community Moderator
Community Moderator

Re: ROKU won't work at night?!

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Hi @Austinjc90 

A warm welcome here at the Roku Community!

We appreciate you reaching us regarding your issues with having no picture but can still hear a sound. No worries, we're here to find you the best resolution.

Try to unplug your TV for 10-15 minutes then plug it back in to see if the issue still persists.

Let us know how it goes and we'd be more than willing to continue assisting you with this.

All the best,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

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4 REPLIES 4
RokuCarly
Community Moderator
Community Moderator

Re: ROKU won't work at night?!

Jump to solution

Hi @Austinjc90 

A warm welcome here at the Roku Community!

We appreciate you reaching us regarding your issues with having no picture but can still hear a sound. No worries, we're here to find you the best resolution.

Try to unplug your TV for 10-15 minutes then plug it back in to see if the issue still persists.

Let us know how it goes and we'd be more than willing to continue assisting you with this.

All the best,
Carly

Carly Y.
Roku Community Moderator
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Jeff2020
Newbie

Re: ROKU won't work at night?!

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Has anyone figured out how to fix the issue when you click on a movie whether you're in the Paramount + app, Prime ect how to figure out when the sound will play but the movie or show will not. TV has been turned off for many many hours when this occurred previous night, does anyone know how to fix this issue? Thanks

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renojim
Community Streaming Expert

Re: ROKU won't work at night?!

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@Jeff2020, don't just turn off the TV.  That doesn't really do anything.  Perform a "System restart" from Settings->System->Power or unplug the power.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Writeguy
Newbie

Re: I can still hear the sound but no picture on my Roku TV

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I’ve had my Roku TV for one year and three months. The backlight no longer works. Given the numerous posts I’ve read, this is a common problem. What is worse, backlight replacements are not available for purchase. I called Roku support, was put on hold for twenty minutes, then was disconnected. I called again a day later. The two people with whom I spoke kept me on hold for far too long and said the same thing: nothing but bloviating rubbish. In addition, they were rude, evasive, and had the audacity to admonish me for speaking with an acquaintance of mine who has been in tech/electronic support for over a decade. Had I not spoken with him, I would still be in the dark as to the problem with my Roku TV. Perhaps that’s what drew the Roku techs’ ire: consumer awareness. I am disabled and confined to my home. Having a TV is extremely important to me. It helps me in passing the long hours of a day and getting my mind off my chronic pain. I saved up a long time to buy what I thought would be a dependable TV. Instead, I was sold shoddy goods. I wondered why this was, and so did some research. Long story short, it goes back to the COVID pandemic. Two administrations ago, in an attempt to freeze out China, other smaller countries were utilized to make different products; among them, TVs. The work done was below subpar, with products like TVs lasting maybe a year if one is lucky. Trying to find replacement parts is grueling, as the Roku techs told me that Roku doesn’t provide them for consumers. Since the pandemic, such items produced are garbage. I received the following advice to remedy such a problem: When it comes to electronic products, buy cheaper and pay for a store’s warranty. If not, essentially you will paying for junk with a lifespan of maybe a year. I wish I’d known this before buying a Roku TV. And yes: it is a Roku. No other brand name is printed on TV. This is for the person who posted that Roku TVs do not exist. They do. I have one—a piece of junk. Be warned, consumers.

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