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sjnoonday
Level 7

Hulu opens then returns us to the home page after selecting a profile.

Software updates - check

Unplug restart - check

Remove Hulu, so system restart, add Hulu - check

Full factory reset - check

 

Hulu still doesn't work. It did until today. 

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9 REPLIES 9\
RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu opens then returns us to the home page after selecting a profile.

Hello @sjnoonday

Thanks for posting here in the Community.

Does the issue only occur on Hulu or across other channels installed on your device? Please let us know as well how are you powering your Roku. Is it connected to the USB port of the TV or to a wall outlet?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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88-keys
Level 8

Re: Hulu opens then returns us to the home page after selecting a profile.

I am having the same problem with Hulu. It's the only channel with this issue. My roku is plugged into a wall outlet.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu opens then returns us to the home page after selecting a profile.

Hey @88-keys

Thanks for reaching out.

If you haven't tried yet, you can remove the Hulu channel and then reinstall it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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88-keys
Level 8

Re: Hulu opens then returns us to the home page after selecting a profile.

I've uninstalled Hulu, restarted my device and reinstalled Hulu and the channel still fails to fully load. The Hulu profile page comes up but when I select a profile, it keeps returning me to the roku home screen.

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sjnoonday
Level 7

Re: Hulu opens then returns us to the home page after selecting a profile.

Roku told me this is not a known issue - I told them they should read their own discussion boards. The main goal of the people I talked to both online chat and on the phone was to pass me off to Hulu.

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sjnoonday
Level 7

Re: Hulu opens then returns us to the home page after selecting a profile.

Wireless and the only other thing plugged into the TV is a sound at.

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sjnoonday
Level 7

Re: Hulu opens then returns us to the home page after selecting a profile.

I have a TCL Roku TV that connects wirelessly to the internet. 
23EAA9C5-8E99-44DA-8E09-7D3844A73506.jpeg

All updates have been checked and are current.

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darrell1
Level 7

Re: Hulu opens then returns us to the home page after selecting a profile.

darrell    hulu  opens  then  returns us to the  home   page  after  selecting  a  profile.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu opens then returns us to the home page after selecting a profile.

@darrell1

Thanks for the post.

Can you please provide more specific information about the issue you are experiencing? What Roku model device are you using? How are you powering the Roku device? Is Hulu the only channel that you see this issue occur with?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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