Discussions

[Tork]

I have the TCL 50S455 and doing what you suggested does not give an option to turn off HDR., but no HDR turn off is available.

is there another way to disable HDR?

thanks

[Tork]

I have the TCL 50S455 and doing what you suggested does not give an option to turn off HDR. Pressing the button sequence you suggested does enter the secret menu, but no HDR turn off is available.

is there another way to disable HDR?

thanks

[RokuArjiemar]

Hello! @Tork,

Thanks for the updates,

It looks like it will require some assistance from our friends at TCL. You can find their support options here (Where can I get support for my Roku TV™?) or reach them at 1-877-300-8837.

Thanks,

Arjiemar 

[SamGatoo]

please help. HDR blows. Backlight not strong enough. 

[RokuTakashi]

Hi, @SamGatoo

We're glad to welcome you here in the Roku Community.

We see that you're having an issue with HDR, and we'd be more than glad to assist. May we know if you're using a Roku device or a Roku TV? Additionally, is the HDR not noticeable on a specific channel or throughout the Roku platform? Further, have you already set up the HDR on your Roku? 

For more information on how to properly set up the HDR, please refer to the support article How to set up your Roku® streaming player for HDR

Please keep us posted.

Best wishes,
Kash

[CPB52]

Hi Arjiemar,
I think you don't understand this question. I have the same problem with my new ROKU series plus TV. Any video streamed in HDR 10+ looks like **bleep**. This is on the ROKU branded television, not a ROKU streaming box. As mentioned by a previous moderator (Carly), there appears to be no way to turn off HDR on this ROKU TV. Your advice might help someone using a ROKU box on some generic TV, but it's useless in regards to this problem. 

If the ROKU Series Plus TV can't handle HDR 10+ video, then there should be a way to turn it off. Diddling with the Brightness/Contrast doesn't do squat. Perhaps ROKU can do a software update that addresses this issue - by allowing the ROKU Series Plus TV to turn off HDR mode!

Cheers, 
Charles