Thank you Kariza for your response. I will try to contact TCL, but as a single consumer my voice doesn't have much influence with a big tv manufacturer. I don't have the expertise to help isolate the problem. As a consumer I see that using Roku as my streaming device doesn't work very well. Maybe I should be using a different streaming option.
I would think that Roku as a company may wish to add their voice to this technical issue. I would hope that Roku would want the people purchasing any device that uses Roku OS to be happy. Not just say it's not our problem, contact the tv manufacturer.
Please consider adding Roku's clout to help resolve this. It would be a win-win for both us Roku TV consumers and Roku as a company.
Thanks for your consideration.