Discussions

[Doglover1238]

I got my roku tv brand new out of box June of 2023, so I've only used it for a little over a year. A couple days ago it would turn on to a black screen, but when you press the remote you can here the noises of it clicking on the tv, I held down the reset button on the tv for 20 seconds, I've bow been sitting here for about 2 minutes and it's still on a black screen. How do I fix this? I cannot afford a new one and it's extremely disappointing that this tv is basically brand new

[RokuArjiemar · Accepted solution]

Hello! @Doglover1238,

Thank you for posting in the Roku Community!

We appreciate your contacting us regarding your Roku TV having a black screen. We are pleased to assist.

Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

The easiest way to determine if you have a Roku Branded TV or a Roku TV is to note where the Roku TV logo is on your TV. 

For Roku-branded TVs, the Roku logo is on the bottom center of the TV.

For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

Refer to the Roku TV User Guide for in-depth instructions on making connections, completing the Guided Setup, using features, and configuring settings.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

Thanks,
Arjiemar

[MrHarv3y]

I'm having the same problem myself did you ever fix it? The "solution" wasn't really a solution. But from what I've researched you don't need another TV but if it does need professional help then that is a real problem because it's unacceptable. 

[StevenCee]

@RokuArjiemar  My TCL Roku TV is working fine, it's the Roku OS that's not working properly, so there's little TCL could do to remedy my current issues. Almost nothing will play, my OTA channels only play audio, with a black screen, Netflix shows it's menus, but won't play anything, and this all began after my Roku OS was updated to 14. Is Roku's engineering team aware of these bugs? Are they working on a fix, with that be sent to my TV as an update?

[RokuArjiemar]

@StevenCee,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding the issue with your TCL Roku TV after the OS 14 update. We are happy to assist you.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Channel version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[Lady_liberty]

Try a factory reset then done connect TV to the Internet so Roku can't ruin it with an update to attempt to force you to buy a new one. 

I absolutely could not use my TV due to black screen issue. I Reset it, left it a "dumb" TV not connected to WiFi Ethernet or anything. I plugged in a digital antenna, and a third part external streaming device and now my TV works perfectly.