@DJSV wrote: I've tried all troubleshooting methods ... still had the issue. It's the **bleep** software for sure!!
That's what worries me about @SneakJesus replacing components. On the one hand, when someone's TV is still under warranty, TCL seems to have a way to fix this. They replace a board and done. This gives the impression there are revisions of hardware that are problematic, Roku didn't test for. But there's no guarantee Sneak would get the Roku-friendly replacement boards. They could end up in the same boat (or, a future untested Roku update would break them again).
But then, there are people who (coincidentally) have hardware failures. It happens. We don't know which is which. If Sneak's is a hardware failure, maybe they could fix their tv for $50 or $120.
TCL was Roku's first tv partner. You'd think there would be more cooperation, and information. But, Roku stonewalls its customers. Instead of an honest conversation, providing comprehensive diagnostics, everything's left to guesswork. Ridicule customers using "clear cache." But, ignore the elephant in the room. Roku could engage customers with information about how testing works, and why these update-related failures are occurring. Which hardware is problematic (what the hardware spec is). But, instead they act like nothing's happening. As bad as TCL may be, Roku looks far worse. They're the ones who could bring it to light. But, the way Roku evades its customers, and disparages them (Business Insider), it makes you wonder if TCL really is the problem.
"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
