@Carolyn5 wrote:
I cant get my TCL Roku TV out of recovery mode I have done everything reset unplugged nothing it's brand new TV 6 months old
It should still be under warranty. TCL will have to fix or replace. If TCL balks, file a complaint with the FTC and your state AG. The way Roku's marriage to TVs is just a licensing deal, it creates a "nobody's responsible" condition. The TV manufacturers say everything is Roku's fault (which I agree with, even if it's just Roku's over-optimism about supporting so much hardware variety in brands/models/revisions). Roku blames the tv manufacturer (or ignores the customer completely).
I found a list of ironic quotes from Roku's CEO:
“When I wake up in the morning I don’t think about our competitors. I’m focused on how can we make our experience better, how can we allow our partners to make more money; how can we get scale on our platform.” (Anthony Wood, Our Goal Is To Power Every TV In The World, CNBC Sep 28, 2017).
You have to wonder if he really believes what he's saying, or he knows it's all about scale. It's obvious the customer experience doesn't matter.
"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
