Discussions

[danymed7]

yesterday i lost the alexa function on my tv also a TCL, even tried the factory reset but nothing.

[ChristopherNYC]

What all of you are reporting about your TCL Roku TV losing connection and not re-linking to your Echo device is EXACTLY the same thing that happened to me on (MAY 30, 2021). I've been awake all night trying to solve the problem and I'm exhausted today! This is a huge problem with many people! What can be done! Maybe we have to call TCL and/or Roku Customer Service tomorrow June 1, 2021 after today's holiday is over...

[Boogeyman]

Same here with my TCL Roku. Alexa echo and echo dot will not operate my two Roku TVs since yesterday afternoon. I don't show an update for a month though even though it was checked may 30,2021 it's it does daily. I am thinking it is going to be with Amazon since I see several different tv brands but who knows. Could be Rokus side as well. Who the **bleep** knows. 

Who ever is at fault WE ALL will be needing refunds if you cant back your products advertised features! Minor update programming error so fix it quickly already

!

[Boogeyman]

YouTube app/channel was removed from mine as well. I went to settings and add apps and re-added YouTube.

But since the removal on their side they may have bugged their programming because now everyone is experiencing troubles with Alexa saying Roku TVs are offline or it's not responding. Hopefully they get that fixed pretty soon. 

Personally I'm just glad my new tv isn't going out.

[Boogeyman]

It's not you going crazy for sure. Seems that thousands of people are experiencing this same problem as of yesterday. Hopefully they fix it soon or we will have to do something drastic like USE THE REMOTE again! 😂

[sharmander]

Well it’s not that I’m lazy but we got an echo show for my mother in law who has Alzheimer’s and it’s perfect to control from my phone so I can switch apps from my phone for her when I run to the store and to check on her. This feature was immensely perfect for my situation. 

[RokuKariza-D]

Hello everyone!

Please accept our apologies for any inconvenience this has caused.

We are currently investigating this issue. Once we received an update or feedback, we'll let the Community know immediately.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Ksjailer]

Thank you for the update.

[DavidS1961]

I’m afraid I will get gangrene in my thumb if it have to start using it again. Probably have to have it amputated and only watch one channel. 😜

[JeffSloan]

I have 5 Rokus of various types, sticks, built in tvs, etc.
All stopped working with Alexa yesterday.

Alexa's instructions were to unlink the skill, and relink.
Well, that doesn't work at all.

Through the desktop web interface, all seems to work at the Roku end, it sees my account, and all my devices, but at the last step when it goes back to Amazon's site, I get "We were unable to link Roku at this time."

On the Android Alexa app, linking to the Roku skill does the same thing...everything on Roku's end seems to work until the last step, where it comes back to the Alexa app and it says:

"Unable to link Roku with Alexa"
"We are experiencing a problem connecting with the skill to link your account."

Of course Amazon said "Have you called Roku?"

I have unlinked a device and relinked to my Roku account to see if that makes a difference, and it doesn't.

Anyone else with linking the skill issue?

I am seeing people as of yesterday and today on reddit having the same issues...