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Sebastian1
Level 7

What do I do when my Roku tv has been hacked?

I’m a complete non tech person. My ROKU onn 720p has been hacked via my WiFi. 

How do I fix this issue? Changing passwords isn’t an option due to it being hacked via WiFi & that’s the only solution I can think of. 

Thanks for any help 

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2 Replies
Rich_T
Level 10

Re: What do I do when my tv has been hacked?

Can you expand on the "Tv has been hacked" issue? how can you tell? whats it ( the TV) doing??

and Hacked by Wifi??

Roku sign up costs nothing regardless of what country you are in - beware that there is a sign up/support scam that targets Roku ( as with lots of other things unfortunatly)

atc98092
Level 21

Re: What do I do when my tv has been hacked?

The TV can't be "hacked". As @Rich_T asked, please be more specific about what's going on.

Roku devices can be controlled via an app on a phone or tablet. But such device would have to be connected to the same network as the Roku. Perhaps what you're seeing is someone using the app to control your TV because they figured out your wireless password. Change your wireless password, then reboot your router to break any existing connections. Once it's back up, connect your wireless devices using the new password, and odds are the person messing with you will be locked out. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.