Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
LH7
Reel Rookie

How to connect my Roku TV with the Xfinity public network?

Having the same problem.  Issue is the Roku TV does not prompt me to enter credentials for my Xfinity account so the tv will connect.  I can use my mobile hotspot and the tv will prompt me to enter the password/ ID. Not the same for Xfinity hotspot.  

0 Kudos
4 REPLIES 4
RokuERey
Community Moderator
Community Moderator

Re: How to connect my roku tv with the xfinity public network?

Hi @LH7,

We appreciate your first post here in the Roku Community!

Thanks for bringing this to our attention about the issue you have when connecting to a public network. We'd like to know more about this problem.

Are you trying to connect your Roku TV to a public network or to a personal hotspot? Could you tell us more about the issue you're seeing and the steps to reproduce the issue?

With more detailed information we'll be able to investigate thoroughly.

Warm regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
LH7
Reel Rookie

Re: How to connect my roku tv with the xfinity public network?

This is an Xfinity hotspot that I’m referring to. The Roku tv prompts me to enter a user/pass combo for my personal hotspot but does not prompt me to enter user/pass for the Xfinity hotspot.  

0 Kudos
RokuERey
Community Moderator
Community Moderator

Re: How to connect my roku tv with the xfinity public network?

Hi @LH7,

We appreciate the follow-up and the clarification of this issue.

We recommend reaching out directly to Xfinity. It may be possible that their hotspot isn't compatible with Roku devices.

If there is anything else that we can further look into, just let the Community know about it. Thanks!

Regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
Khowlett
Newbie

Re: How to connect my roku tv with the xfinity public network?

This issue is not with xfinity it’s with roku and I would love for you to look into it bc it’s very inconvenient to use my Roku now. I’ve been connecting my hotspot using all my data to stream on roku while all my other devices connect to xfinitys network without issue. Let me know if anyone finds a solution! 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.