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KevinGlass
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I have the same issue and it's now September! Should I return this TV?

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@KevinGlass wrote:

I have the same issue and it's now September! Should I return this TV?


Just open a support request here https://support.roku.com/contactus/contact-details

Send them the diagnostic and hopefully it will push them to release the fix.

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Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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Do we have an expected timeline as to when the software update will be released to fix the issue? 

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AJS1
Newbie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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That response was in July it is now late September. Is there going to be a fix for your expensive broken product? Because as of today there has been no fix!

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ToddMThomas
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I used that link and started a return/exchange form.  Perhaps that will get their attention.

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smgordon1259
Channel Surfer

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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No it is not the TV, it is ROKU Software.  testing is being done on a fix right now.  escalate the issue by  going to roku support as stated by another.

temp fix is

Go to Roku home screen

press HOME 5 times, UP 1 time, REWIND 2 times and FAST FORWARD 2 times. The roku will freeze for a short time and then reboot. this should help until the fix is released

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keshiastapleton
Reel Rookie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I'm having the same issue with a new TV only went I watch Netflix, Disney or something like that but not on DirecTV or ps4

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Not_you
Newbie

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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I'm having the same issue. Submitted a support ticket and they said it was TCL problem. Now I will submit a TCL support ticket. 

 

It happened while watching Youtube, netflix, and the TV via antenna. 

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@keshiastapleton wrote:

I'm having the same issue with a new TV only went I watch Netflix, Disney or something like that but not on DirecTV or ps4


Please open a support ticket as explained above so we can hopefully push them to release the fix.

link: https://support.roku.com/contactus/contact-details

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gabico147
Streaming Star

Re: Horizontal Lines/Bars of Pixels Stuck On Streaming Apps

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@Not_you wrote:

I'm having the same issue. Submitted a support ticket and they said it was TCL problem. Now I will submit a TCL support ticket. 

 

It happened while watching Youtube, netflix, and the TV via antenna. 


Nah, it is not an hardware issue. Insist it is a software problem and link them this discussion.

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