Discussions

[KevinGlass]

I have the same issue and it's now September! Should I return this TV?

[gabico147]

---

@KevinGlass wrote:

I have the same issue and it's now September! Should I return this TV?

---

Just open a support request here https://support.roku.com/contactus/contact-details

Send them the diagnostic and hopefully it will push them to release the fix.

[Joshwalking1]

Do we have an expected timeline as to when the software update will be released to fix the issue? 

[AJS1]

That response was in July it is now late September. Is there going to be a fix for your expensive broken product? Because as of today there has been no fix!

[ToddMThomas]

I used that link and started a return/exchange form.  Perhaps that will get their attention.

[smgordon1259]

No it is not the TV, it is ROKU Software.  testing is being done on a fix right now.  escalate the issue by  going to roku support as stated by another.

temp fix is

Go to Roku home screen

press HOME 5 times, UP 1 time, REWIND 2 times and FAST FORWARD 2 times. The roku will freeze for a short time and then reboot. this should help until the fix is released

[keshiastapleton]

I'm having the same issue with a new TV only went I watch Netflix, Disney or something like that but not on DirecTV or ps4

[Not_you]

I'm having the same issue. Submitted a support ticket and they said it was TCL problem. Now I will submit a TCL support ticket. 

It happened while watching Youtube, netflix, and the TV via antenna. 

[gabico147]

---

@keshiastapleton wrote:

I'm having the same issue with a new TV only went I watch Netflix, Disney or something like that but not on DirecTV or ps4

---

Please open a support ticket as explained above so we can hopefully push them to release the fix.

link: https://support.roku.com/contactus/contact-details

[gabico147]

---

@Not_you wrote:

I'm having the same issue. Submitted a support ticket and they said it was TCL problem. Now I will submit a TCL support ticket. 

It happened while watching Youtube, netflix, and the TV via antenna. 

---

Nah, it is not an hardware issue. Insist it is a software problem and link them this discussion.