Discussions

[RokuJechealR]

Thanks for the first post to the Roku Community, @Kaseyandkelly.

We understand you are having trouble when streaming with your Hisense Roku TV. Have you tried contacting Westinghouse support yet to inquire further?

We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer offers direct support for their Roku OS products.

For a list of Roku TV manufacturer's contact information, visit our Community post here:
Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Chel

[AdmiralJaden]

Yeah that was highlighted, I assume, by the person who replied, as it was highlighted immediately.

No way is this a hardware issue. With as many reports as this thread is getting, all with the same time frame, and the same problem, it has to be firmware related.

Currently, there is no solution that I know of, that's been implemented. I personally have mine hooked up to an external surround system through the headphone jack, as a result of this issue, and I haven't checked if the issue has been solved, as it's a process for me (due to space) to get behind my tv.

[AdmiralJaden]

If this is hardware (I don't believe it for a second) then Hisense owes a lot of people, a lot of money, and a massive recall.

This issue is too specific, in my opinion, to be hardware. We've got the same reports, of the same issue, at the same time, even for brand new tvs. This sounds like a firmware update error to me, especially because there's literally nothing wrong with the speakers in question. The hardware works with menu-related sounds, it has to be software. I don't see how hardware from numerous customers all fail the exact same way, at the same time, without actually having the speaker go bad. It makes zero sense.

I think the next step is to remove internet access to the tv, then factory resetting it so it cannot update, and assuming we can actually use the inputs in that situation, see if the problem is fixed in its default, non-updated state. If it is, it is 100% firmware.

I don't want to have to go through all that to find out, but if it's the only option I have to make a further report, I'll do it.

[ChuckF]

I have (2) Hisense Roku TV's which recently had the firmware level auto-updated to 14.0 with the last 24 hrs.  Now both TV's only have sound from the left channel.  This is obviously a problem with the recent firmware update.  Fortunately these are only our bedroom tv's which don't get used much and we can wait for a new firmware update to fix the issue.  However, I would not be very happy if this was our primary tv in the family room!

[TristanParrish]

This happened to my TV at exactly the same time as everyone else in unit forum and I just want to throw my problem into this. I restarted the TV and even did Factory Reset > reset TV audio/picture settings which did not fix it but did eliminate all of my customization. Very not happy with this.

[Nocas671]

My tv updated and I didn’t notice until now and then I’ve noticed my audio only plays with left speaker on apps, when I hear effects it’s fine and it plays through both speakers. Fix this immediately please! Or you’ll gain lots of more complaints. This should’ve come to mind already considering all these reports being the same.. this isn’t a joke.. the software update did this

[RokuJechealR]

Hi Community users,

We appreciate your post to the Roku Community!

Thanks for bringing this to our attention, especially with the trouble you've encountered on your Hisense Roku TV, which only plays the left speaker while streaming, and for trying to troubleshoot to resolve the issue. We apologize for any inconvenience this issue has caused you.

In this case, we'll coordinate with the appropriate team for further investigation, determine the cause, and find you the best resolution.

Could you please provide us with the following information:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version.

We look forward to hearing your response and receiving your device details.

All the best,
Chel

[Jabberwocky7]

This just happened to my one t.v. It's not even 6 months old. I thought I was going crazy. Saw this discussion and now I know it's NOT a hardware issue but an update issue on Roku's end. This needs to be fixed immediately or refund my t.v. This is not OK. Stop saying it's hardware related. Do you know the pain it would be to replace a t.v. under warranty? The hurdles you would have to go through, sending it out for repairs which will more than likely result in damage in transport. It's obviously something you guys did with an update. Fix it!

[Jabberwocky7]

ALSO like to add I called Hisense customer support and you get an endless automated loop with no actual customer service representative option. Called Roku support. Got some guy in India who just tells you to factory reset or make sure you have the latest update on t.v.(duh, I just told you it was from your latest software update!). Dude has no clue and is just going off some script and isn't even listening to what I'm saying or the fact I'm telling him about others having this same issue. Guess what?!? He transfers me to the original Hisense number I called and I get the endless robot loop again. What a joke. 

[Araedi]

This is happening to me and Ive JUST purchased my tv an hour or 2 ago I hope the issue gets fixed.