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Samalam
Level 8

Grey bar at bottom of screen always

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Tv 7836x has a thick shodow bar at the bottom of the screen that starts to flicker. The tv was off almost 24h and the flickering is less so but the line is still there. Do I just wait longer? It's on every app and the home page.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Grey bar at bottom of screen always

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@Samalam

Thanks for the post.

As @StreamerUser stated, it's possible that the issue you are experiencing is hardware related. 

Have you tried contacting RCA support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.rca.com/us_en/television-4-us-en/customer-support-396-us-en or at 1-800-968-9853.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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4 REPLIES 4\
Samalam
Level 8

Re: Grey bar at bottom of screen always

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Factory reset didn't fix so it's not a settings thing. 

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StreamerUser
Community Streaming Expert

Re: Grey bar at bottom of screen always

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Seems to be a defect - try returning/exchanging it with the retailer you bought it from.

StreamerUser
Roku Community Streaming Expert

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I am not a Roku employee.
RokuDanny-R
Roku Employee
Roku Employee

Re: Grey bar at bottom of screen always

Jump to solution

@Samalam

Thanks for the post.

As @StreamerUser stated, it's possible that the issue you are experiencing is hardware related. 

Have you tried contacting RCA support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://www.rca.com/us_en/television-4-us-en/customer-support-396-us-en or at 1-800-968-9853.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Samalam
Level 8

Re: Grey bar at bottom of screen always

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I can't believe I didn't think to consider the manufacturer. Thank you for the contact information too, I appreciate it! 

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