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tbrrrdmn
Level 7

Keeps going back to home screen on OS 10.0

This is happening with my roku tv I bought in December 2020. And it's happening while watching roku live channels.

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13 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Keeps going back to home screen

@tbrrrdmn

Thanks for the post.

We would be happy to look further the issue you are seeing. Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Alrafox
Level 7

Re: Hulu keeps going back to home screen

20210418_124750.jpg

I'm having the same problem everything reverts back to home screen.

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tbrrrdmn
Level 7

Re: Keeps going back to home screen

Roku TV brand and model: D805X
-serial number: E1AA32R
-device ID: SO6H50AYWC0A
-software OS/version: 10.0.0 BUILD 4165-CJ

No particle channel or action. Happening with any app plus local live tv.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Keeps going back to home screen

@tbrrrdmn

Thanks for the post.

Can you please provide us with a tracker ID when this happens (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)?

In the meantime, I have passed along the information you have provided so far to the appropriate Roku team to investigate further, once I have an update available, I'll be sure to notify the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Doss_2727
Level 7

Re: Roku Keeps Returning to Home Screen

Hello,

My Roku TV doing the same thing. Plugged into power strip and keeps going to home and other apps every minute.....

Has there been any solutions discovered by Roku yet and not the community?!?!

Here is my info.....

Model # - 7606X

Serial # - YN0061611227 (MRP006611227)

Software # - 10.0.0

Build  4165-45

Timestamp - 2021-04-20T02:01:55Z

Issue ID - 27-157-081

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Holt4MO
Level 7

Re: Roku Keeps Returning to Home Screen

Model: 7827X - Roku TV

Serial number: YN004U693322 (MO89D4693322)

Software: 10.0.0 Build 4165-AT

Issue ID 22-157-187

 

Just bought the TV last month and hetting pretty fed up with this issue and customer service chat didnt help worth anything. 

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Unfun
Level 7

Several apps freeze cause TV to reset after 10.0 update

When trying to stream a program on many apps like Netflix or HBO Mac after the 10.0 update, the video being streamed freezes after about 30 seconds and causes the TV to reset.

Here is the issue report tracker info:

model: c103x Roku tv

serial number: X00000UYDN08 (S034D99YDN08)

software version: 10.0.0 build 4165-93

timestamp: 2021-04-20T18:04:30Z

issue ID: 08-158-044

(this is after trying to stream a Netflix show)

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hulu keeps going back to home screen

@Alrafox @Unfun @Doss_2727 @Holt4MO 

Thanks for the post.

I have passed along your information to the appropriate Roku team to investigate further. Once an update is available, I'll be sure to notify the Community.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Cathleeni85
Level 7

Re: Hisense Roku TV won’t play streaming services

Roku Tv C230X

Hisense model 65R6+
SN X00100VTHXV4

software 10.0.9•build 4185-94

Dev ID S01K706THXV4

I was reading through the  forum and have tried everything.  This is the info for my daughters TV.  Help. 

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