Hi @Melbettym,
Thanks for posting in the Roku Community!
We will be more than happy to look further into this issue that you're experiencing. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV). Could you send us a photo or video of your concern?
With detailed information, we will be able to assist you further.
Thanks,
John
John
Roku Community Moderator