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Sauerest
Newbie

Direct tv ad shows up when turning on tv. Can't use remote.

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When turning on tv, direct tv ad pops up immediately and won't allow me to go to home screen. Remote does not work on the ad screen. I am stuck there.

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RokuElmer-H
Community Moderator
Community Moderator

Re: Direct tv ad shows up when turning on tv. Can't use remote.

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Thanks for your first post in the Roku Community, @Sauerest!

We apologize for the inconvenience caused by your inability to navigate your TV using your remote. Let'stroubleshoot this issue so this can be resolved. We recommend following the steps below:

1. Unplug your TV/Roku device from the power source for 1 minute.
2. Re-plug the TV/Roku device into the power source and turn it on once more.

After performing this step, let us know how it works.

Best regards,
Elmer

 
 
 
 
Elmer H.
Roku Community Moderator

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RokuElmer-H
Community Moderator
Community Moderator

Re: Direct tv ad shows up when turning on tv. Can't use remote.

Jump to solution

Thanks for your first post in the Roku Community, @Sauerest!

We apologize for the inconvenience caused by your inability to navigate your TV using your remote. Let'stroubleshoot this issue so this can be resolved. We recommend following the steps below:

1. Unplug your TV/Roku device from the power source for 1 minute.
2. Re-plug the TV/Roku device into the power source and turn it on once more.

After performing this step, let us know how it works.

Best regards,
Elmer

 
 
 
 
Elmer H.
Roku Community Moderator
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