Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Litschke909
Reel Rookie

Channels on guid scrolling without touching the remote

I have three TCL tvs and all for them decided to keep scrolling up and down when I’m trying to searching though the guide on my tv. I’ve tried different apps and it’s doing it on all of them. I’ve changed the batteries and checked to make sure no buttons are sticking, everything looks good, I also tried using different remotes and it’s still happening, any suggestions on what I should do to resolve my issue? 

0 Kudos
6 REPLIES 6
RokuArjiemar
Community Moderator
Community Moderator

Re: Channels on guid scrolling without touching the remote

Hello! @Litschke909,

Thank you for reaching out to the Roku Community!

We are sorry to hear about the issue with your Roku remote, which keeps scrolling up and down. We are happy to help.

Please try to perform a System restart by navigating to the Home button on your Roku remote, scrolling and selecting Settings, selecting System, and selecting Power. If you do not see a Power submenu, skip to the next step: Select System Restart.

Let's see how it goes.

Regards,

Arjiemar  

Arjiemar
Roku Community Moderator
0 Kudos

Re: Channels on guid scrolling without touching the remote

They didn't say that they had a problem with the remote. They stated that the problem occurs even without touching the remote. I find it difficult to get any answer out of one of you moderators here other than "Did you try unplugging it and plugging it back in?" or "Perform a reset, that might help?" 

It's infuriating, especially when there is a problem to fix.

0 Kudos
Litschke909
Reel Rookie

Re: Channels on guid scrolling without touching the remote

I was able to fix the problem with help from the tech, it was quick fix, I think the Roku representatives responded on this thread. 

0 Kudos
KMH2
Newbie

Re: Channels on guid scrolling without touching the remote

They had me download the app on my phone but the problem persists, they sent me a new remote and the scramble and scroll of channels in the guide persists. Very frustrating. Who to call for help? What to do?

Only problem on the one ROKU TV not connected to a cable box.

 

0 Kudos
KMH2
Newbie

Re: Channels on guid scrolling without touching the remote

The above instructions to go to system etc seemed to work so far! Thank you I hope.

 

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Channels on guid scrolling without touching the remote

Hi @KMH2,

We appreciate the update!

We're glad that your issue was resolved. Feel free to contact us for further queries.

Thank you for allowing us to assist you and for choosing Roku.

Happy Streaming!

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.