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Channel information not displaying on my new Roku TV

The Channel information is not displaying on my new TLC Roku.  I want this fixed.  We had the information for channels for 1 day then it disappeared again.  I heard this is common on Roku after I bought it!  I want a refund on my Roku if there is not a permanent fix.  I also expect my money to be refunded if it cannot be fixed.  

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