Discussions

[Reedsolar1]

I have 3 Rokus in my house and all of them have the same issue. The guides is correct on some channels, some channels have the correct channel listed but the program is wrong, and others are showing that it’s a completely different channel altogether. When those channels that are totally wrong are selected, the info bar at the bottom shows correctly and the program is what I would expect to see at that time, even though the guide contradicts that. I’ve rescanned and rebooted my tv’s and no still have the problem, so it must be on your end. I’m in the Sacramento area so my main ota channels are 3.1 (KCRA), 6.1, 10.1, 13.1, 31.1, 40.1, 58.1……. As an example, 58.1 shows as PBS and I know for a fact that it’s part of KCRA. When I select it, it does show the program I would expect properly, just not on the guide

[RokuJechealR]

Hi @Reedsolar1

Thanks for the first post to the Roku Community!

We appreciate your post regarding the issue you've encountered with the Live TV Channel Guide.

We apologize for the inconvenience you have experienced with the streaming service. We understand how frustrating it can be when content does not function as expected and the importance of delivering high-quality content; we are committed to providing a seamless streaming experience and convenience in using our services.

In this case, we'll need to coordinate with the appropriate Roku team to investigate the issue further. The appropriate Roku team can only explore the issue further with more information.

With that being said, please provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• A photo of the channel guide.

We look forward to your response and are eager to help you get back on streaming effectively.

All the best,
Chel