Discussions

[Northwatch]

Hi, bought my Roku TV a 1.5 years ago. I'm having a problem with no audio and video in the Roku Live TV app only. All other apps work fine (Prime Video, Vudu, ESPN, etc.). I get the show's info in the guide as to what show is playing, what the episode is about, etc., but no audio or video. I have reset tv to factory several times, uninstalled and re-installed the Roku Live TV app, checked internet, reset internet, unplugged all cables, waited, then started from scratch. Everything works but Roku Live TV. Antenna TV shows work fine, other apps work fine. Go to Roku TV Live, get spinning circle for a couple seconds and all the channel information just fine, JUST NO AUDIO/VIDEO! Has anyone esle experienced this or any suggestions on what I'm doing wrong?

[Chucka]

I’m having the same issue been like this for a week. Everytime I call they say wait 1-2 more days and still nothing is happening.

[Northwatch]

We even bought Roku stick to see if that would fix it and it didn't. My issue started about a week ago too.

[Richkulasenski]

Same here and the run around I am getting from them is complete bull$hit...  

[RokuEuniceL]

Hi Community users,

Welcome, and thanks for posting to the Roku Community!
We understand that you're having an issue with Roku Live TV. We would be happy to look further into this issue, but we need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Can you provide a video or screenshot of the issue you're experiencing?

With further details, we'll be able to take a closer look at this issue.
Warm regards,
Eunice

[satyaprasad]

Same issue, none of the Roku tv channels and streaming work(keeps on loading)

same happens with app as well

issue id - FC-285-014

software version 12.0.0

build 4182-DD

update last checked 7/17/23 6:16 pm

last updated 7/17/23 5:04 pm

time zone is EST

[RokuJohnB]

Hi @satyaprasad,

Welcome to the Roku Community!

We would be happy to look further into this issue, but we need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Can you provide a video or screenshot of the issue you're experiencing?

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.

Thanks,

John

[Northwatch]

In this last photo, you can see channel info but the screen continues to cycle/load so it's getting some of the signal but no video or audio. Other apps (Hulu, Vudu, Apple +, Prime Video, Disney +, ESPN, Netflix, etc) all work so it's not internet connection. Let it set for hours on this screen and channel info updates but never any video/audio.

[Olssy]

Same issue abd have tried factory reset to no avail, here is the About info:

TCL model: 55R613-CA

Hardware ID: 7120X

Serial Number: YS00LG685680

Software Version: 12.0.0 build 4182-30

Device ID: FV206L685680

Here is the tracker ID info:

ID: 80-292-024

No video or screenshot but it is the same as the previous person, channel info shows up and all other channels such as Prime and YouTube work correctly but no audio or video is displayed on the Roku Channel.

[RokuJechealR]

Hi @Olssy,

Greetings from the Roku Community!

Thanks for your device information. We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread.

We appreciate your patience and understanding in the meantime.

Best regards,

Chel