Discussions

[cillian_ellis]

I just had to factory reset my Roku TV because I was having an issue with having a strong connection but none of my apps recognizing it and refusing to work. Troubleshooting (power cycling, checking for a system update, resetting the TV/router) did not work. 

Unfortunately, factory resetting has also not fixed it. I entered the email address for my Roku account to request the activation code but got an error screen that said I couldn't be reached at that address and no email. My husband also tried making a new account but had the same thing happen. 

I'm not sure what to do from here? At this point my TV is essentially a rock. How do I fix this? It was working fine yesterday. 

[Habbers]

I am having the same issue as on my TCL Roku TV

[Mattd190]

Having the same issue on a brand new Roku tv

[JdoubleU]

Same issue and massive wait times on customer support

3/13/25

[Ligmaballs]

Yep, I’ve been a user for over a year and now I’m having issues. Roku better get their stuff together. These streaming services going down are unacceptable for what they charge consumers. It’s bull**bleep** 

[mkopis]

Currently having the same issue. Using a TCL Roku Tv that previously worked fine, brought it to a new apartment, my roommate's roku Tv connected to the wireless internet just fine. I was able to see that I had excellent signal strength but no internet connection before I followed the recommended fix of performing a factory reset and am not locked at the Sign In/ Create Your Account page.

I get a "We can't seem to reach you" error message when I put in my email and nothing loads when I click activate with QR code. I've tried restarting, unplugging and plugging back in, and factory resetting the TV and have restarted the modem multiple times to no effect.

I do not have another connection or mobile hotspot to try or another email. This TV is now effectively useless.

[Returningmytv]

I am having the same issue on a BRAND NEW TV SET! It says it can't reach me via the SAME E-MAIL I USE TO LOG ON! The wait time for an agent is almost 2 hours. I am in the process of boxing the set back up and returning it to the store as it is unusable. 

This is entirely unacceptable. How does this company stay in business?

[Cdds1311]

Exact same issue. It also won't generate a QR code as the other option for sign in. Just loads saying it will and then nothing. We've had Roku streaming sticks for a few years now and suddenly having problems with our devices in the last month for no apparent reason

[SurferDragon]

I am having the same issue and I’ve tried everything every message board has suggested. This is frustrating. 

[42wolves]

I am having the same problem. This poor guy went through a special kind of **bleep** when he contacted customer support. 

https://community.roku.com/t5/Discussions/Activation-Link-amp-QR-Code-Not-Working/td-p/905112