Discussions

[Tyguitaxe]

A couple of months ago, the CEC stopped working for my TV and I don't know what to do. It's a 55" Select Series and was working fine with CEC with my Xbox Series X and Nintendo Switch. All the settings are configured on the consoles still and everything is up to date on them and on the TV, but it's not working. When I gog to TV settings and try to search for CEC devices, nothing comes up even if the console is turned on. Anyone have ideas of what to do? I've tried unplugging the TV from the wall for several minutes to no avail.

[RokuJohnB]

Welcome to the Roku Community, @Tyguitaxe!

Thanks for letting us know about this issue that you had with the Roku Select Series TV since the game console stopped working.

If you are setting up a game console on your Roku TV, you can use Automatic Game Console Configuration to achieve optimal gameplay settings with little effort. In addition to supported features being configured automatically, the appearance of the generic input tile you see on your Home screen will be modified with a name and image that matches your game console, making it obvious where to go when you want to play video games.

Are you using the HDMI ARC port on your TV? - If so, check the TV settings and make sure ARC and related features are enabled.

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

Have any other questions? Don't hesitate to let us know.

Cheers,
The Roku Community Team