Hi @Lourdesworks,
Welcome, and thank you for reaching out here at the Roku Community!
In some cases, removing the channel and then reinstalling it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.
- Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
- Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
- Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Additionally, after verifying the channel on our end, we figured the subscription was under Roku. That being said, if the issue persists after performing the abovementioned steps, it will be effective for you to contact our Account-Billing team directly, as they are the best ones who can help you further with credential issues. You can visit them at https://support.roku.com/contactus and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.
We hope this helps!
Sincerely,
Janadee
Nadee K.
Roku Community Moderator
