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renojim
Community Streaming Expert

Re: Brit Box to be canceled end of April 30, 2024 by ITVX

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@Jerryo1578, you're certain that you're logging into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device (that you're using to access Brit Box) under Settings->System->About?  Plenty of people have had charges that don't show up in their accounts and then it turns out that they have multiple Roku accounts, but if you can access it then that must be the Roku account with the subscription.

I don't know if it matters, but I assume you're accessing Brit Box through their app that just has "brit box" on the Home Screen icon and not "britbox on RokuChannel".  If you have both icons on your Home Screen, does either offer you the option to "Manage subscription" when you highlight them and press * on your remote?

I have no doubt that the Roku subscription handling is screwed up.  I have an app that gives me the "Manage subscription" option when I search for it, but not if I use the * on the Home Screen.  Not only don't I have a subscription, but I know for a fact that the app doesn't offer any kind of subscription since it's my app - which makes me think that maybe you should try searching for "brit box" and see what comes up when you select one of the options that appears.  I get the "Open app" and "Manage subscription" options on my app.

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Jerryo1578
Channel Surfer

Re: Brit Box to be canceled end of April 30, 2024 by ITVX

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@renojim, I have been logging into my Roku account at https://my.roku.com using the email address displayed on my Roku device to no avail. I only have one Brit Box app on my home screen and when I press the * on my remote I am not offered a "Manage subscription" option.

I have noticed that my credit card had an expired and updated it. Maybe that has something to do with the problem.

When I select the icon on my home screen that represents my account I get a greeting with my name and the option to manage my subscription. When I tap that I get SOMETHING WENT WRONG, Please try again later.

I'll try britbox.com again but I'm not optimistic.

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Jerryo1578
Channel Surfer

Re: Brit Box to be canceled end of April 30, 2024 by ITVX

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@renojim, GOT IT!!

It appears that I had 2 Roku accounts under different email addresses. So when I logged into my Roku account using my gmail address instead of my Roadrunner address I was able to manage my Brit Box subscription.

Thank you.

Tivoburkee
Community Streaming Expert

Re: Brit Box to be canceled end of April 30, 2024 by ITVX

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Good to hear that, I have multiple Brix box accounts under different email accounts to receive whatever discount was running at the time. But never have them subscribe at the same time. Only have one Roku account. 

Edmund
Roku Community Streaming Expert

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