Discussions

[Boo6]

I enjoy Brit Box how do I get it in the USA after 4/30?

[AvsGunnar · Accepted solution]

@Boo6 

[edited to remove old info].

Currently ITVX is not available outside UK and the Britbox content is being removed from Prime, Roku, and the standalone channel/app is being shut down.

Will try and update if I find a legitimate method or channel/app becomes available for Roku.

https://support.itv.com/en_us/i-subscribed-to-britbox-on-itunes-roku-google-bt-or-ee-what-s-happenin...

[Ibisela]

Am I understanding that Britbox is not going to be available in the US after 4/2024?

[AvsGunnar]

@Ibisela 

I'm not sure.  Some online sources are indicating US viewers are not affected by the consolidation (but do not point to any authoritative source), whereas I do not see any US exemption on the ITVX website.

Very poor communication on Britbox's part.  I no longer subscribe, but have family members that do.  Will just have to wait and see, I guess.

[dustygirl]

I had no idea it was ending until I saw a random article in my Google news feed. I just accessed my Prime account (5/1/24), and my Britbox subscription is still active. I hope it stays that way!

[Jerryo1578]

I have been trying to cancel my #britbox on roku subscription but roku says I have no subscriptions. This is amazing since I can still watch shows on #britbox on roku. All of the methods to cancel don't work. Furthermore britbox support cannot help with issues concerning #britbox on roku subscriptions and referred me back to roku: a vicious circle. If I get charged for another year's subscription that would be the capper. Anyone have a direction to offer?

[Tivoburkee]

@Jerryo1578 

Just because you're signed in to your Brit Box account on a Roku doesn't mean you're paying through Roku. I have Brit box account that I just cancelled I signed into both Roku and Amazon Fire Tv, reason I could have it on both I was paying Brit box directly. So go to your computer or through browser on your cellphone and sign into brit box there and cancel. There are least three ways to get Brit box on streamer, through Roku CH in which case you would be paying through Roku. Or you can sign up via Amazon Prime app, there you would be paying through Amazon account. You might be able to get it through YouTube tv? 

[Jerryo1578]

Thank you for the advice. BUT as I said in my original post I did subscribe to #Britbox on my Roku account and paid for it there with my credit card.  I tried to cancel the subscription first by going to #Britbox on my Roku screen and hitting the "star key" but an option to cancel the subscription did not exist. THEN I went to my account on roku.com where I was told I had no active subscriptions! SO I went to support@britbox.zendesk.com where I was told that since I signed up for #Britbox on Roku only Roku could cancel the subscription. The funny thing is, though Roku has no record of it, my #Britbox subscription still exists on my TV and updates regularly.

[renojim]

@Jerryo1578, what's the description on your billing statement?  Does it specifically mention Roku like, "Roku for Britbox"?

[Jerryo1578]

Thank you @renojim. I was billed on 2/21/24 on my credit card account for $89.99 for a one year subscription of #Brit Box by #Roku for #Brit Box LLC 8162728107 DE. In my attempts to "manage" my account on #Roku I received a message that I have "no subscriptions." How do I avoid having my #Brit Box renew and being charged another charge of $89.99?