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[ljwagoner]

I purchased a 65” ROKU smart tv and it worked fine when I turned it on. It said it required and update so I hit update. Then my screen went to nothing but lines and is constantly changing colors. Do I just need to have it picked up and replaced or is this part of the update ?

[RokuJanadeeK · Accepted solution]

Hi @ljwagoner,

Thank you for reporting this issue here in the Roku Community!

We understand that your Roku TV is experiencing display issues. We'd be glad to look into this and help you. Could you try performing a hard reset on your Roku TV just to check for improvements? To do so, kindly locate the reset button at the back of the TV, press and hold it until the TV restarts.

You can check out this support article for full information: Factory reset your Roku TV.

Please keep us informed.

Regards,
Janadee