Discussions

[Eenci]

I just got a new Philips Roku TV. Paired it with Alexa Echo but keeps on saying Roku TV isn’t responding. I specifically bought this for the Alexa feature. 

[Eenci]

I did reset reinstall the app link the tv to alexa and i still get roku isn’t responding

[RokuERey]

Hi @Eenci!

Thanks for joining us here in the Roku Community!

We see that you're trying to set up the Alexa skill on your Roku TV and we'd like to learn more about this.

Let's see what you find out here on our Support page about this: How do I use Amazon Alexa to control my Roku® streaming device?

Or let us know if that has been exhausted so that we can move forward.

Thanks,
Rey

[Eenci]

I have. Now i also don’t see “pairing with Bluetooth device” option and cant link device to the app

[RokuERey]

@Eenci,

Thanks for the update! 

Could you share with us if there's any error message? Could you take a picture of it and share the details?

Thanks,

Rey

[Eenci]

No error. Just keeps on saying Roku isn’t responding regardless of how many times i resetted both alexa and the TV. As for the pairing bluetooth device option missing. See attach pic. And roku not detecting device. 

[RokuERey]

@Eenci,

Thanks for the quick update!

So this is the Roku mobile app that you're trying to connect with, right? We have additional support about this that can help you better set up this one.

See for more information here: Why does the Roku mobile app not see my Roku® streaming device?

Let me know of that helps!

Thanks,

Rey

[Eenci]

Ok Roku app detected my device. Thanks. On to the Alexa problem and the missing option to pair with bluetooth device

[RokuERey]

@Eenci,

Thanks for the update!

Please be advised that Bluetooth feature availability may vary from Roku TVs. If no Bluetooth feature is available under the Remote&Device settings then this doesn't support this feature.

In addition, your Alexa what error message you're seeing on the app when trying to set this up with the TV.

Please keep us posted!

Regards,
Rey

[Eenci]

It does have the bluetooth feature. Only on remote and speakers. None for pairing bluetooth device. No error message on tv. And linking is successful. Roku just dont respond to alexa