Discussions

[Casey87]

• My tv like don't got it head lights on i cant see anything but I can hear it I can point my flash light at it an I can just see a bit whats ring with my tv

[shellyarent]

I can’t get anything on the screen , nothing comes up. The sound works but there’s no picture,it’s a Roku tv and it’s only 4months old

[RokuJohnB · Accepted solution]

Hi @shellyarent @Casey87,

Greetings from the Roku Community!

Thanks for letting us know regarding the issue you are experiencing with your Roku TV with a black screen. 

We would then advise that you contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

Please let us know if there's anything else we can help you with.

Best regards,
John