Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black screen suddenly with audio

My screen randomly went black. Audio is fine. Backlights are fine. Tried unplugging for extended period. Tried the reset button. Nothing. Warranty ran out just recently. Please help, I can't afford to replace it.

Labels (1)
0 Kudos
1 REPLY 1
RokuJanadeeK
Community Moderator
Community Moderator

Re: Black screen suddenly with audio

Welcome, and thank you for posting here in the Roku Community, @Macthemadhatter!

We understand the issue you're experiencing with your TV and are here to find the best resolution possible.

May we first know when you first started seeing this issue? Did it happen after the new software update?

Further, kindly try to turn on your TV again, and when you hear the sound on the home screen, use a flashlight and directly point it at your TV screen to know if you can still see anything. If not, or if it has a faint picture, it may be possible to be a hardware issue. You can refer to this link to directly contact support for your Roku TV for additional help.

Let us know how it goes, and we'll take it from there. We look forward to your response!

Best regards,
Janadee

Nadee K.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.