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Black screen, no sound but remote works

I got this roku tv 32s321 a few days ago and everything worked fine. Now there is no screen, no display and no sound apart from the on/off button and white indicator light on the TV. I've unplugged it, did hard reset and did the remote dance. I'm at a loss.

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: Black screen, no sound but remote works

Hi @Hertz2Helix,

Welcome to the Roku Community!

We understand that you're having a problem with your Roku TV since there is no display or sound. Help is here. Did you try to unplug your Roku TV for 10 to 15 minutes before plugging it back in to see if that resolved the issue?

Please keep us posted.

All the best,

John

John
Roku Community Moderator
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Alexavguti23
Reel Rookie

Re: Black screen, no sound but remote works

Im having the same issue. I unplugged It, did the hard reset, the scream came up to input the Wi-Fi and click update and then it’s back to black screen. 

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RokuJohnB
Community Moderator
Community Moderator

Re: Black screen, no sound but remote works

Hi @Alexavguti23,

Welcome to the Roku Community!

We understand you're having a problem with Roku since it goes back to the black screen. We would be happy to look further into this issue, but we need more details. Can you please provide us with the following information:

  • What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
  • How are you powering your Roku?

We look forward to hearing back from you soon.

Thanks,

John

John
Roku Community Moderator
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